Privacy Policy – Protecting Your Personal Data at Kong Casino

Your Privacy is Our Priority

At Kong Casino, we take your privacy seriously. We know that when you play online, you’re trusting us with sensitive information—and we work hard every day to earn and keep that trust. This Privacy Policy outlines the key principles we follow to ensure that your personal data remains safe, secure, and used responsibly.

What Information We Collect

When you register, play, and interact with our platform, we collect the following types of data:

  • Personal Information: Your name, birth date, address, and contact information
  • Account Details: Email address, login history, device IDs
  • Payment and Transaction Information: Deposit and withdrawal amounts, payment methods used
  • Gameplay History: Games played, time spent on-site, wins and losses
  • Technical Data: IP address, browser type, operating system, and access time
  • We only collect information that is necessary for legal compliance, payment processing, responsible gaming, and service delivery.

Why We Collect It

The information we gather is used to:

Verify your identity and age

Process financial transactions securely

Prevent fraud, underage gambling, or account misuse

Comply with regulatory and anti-money laundering requirements

Improve the performance and user experience of our platform

Provide tailored promotions and bonus offers

Maintain records for internal auditing and dispute resolution

How We Protect Your Data

Kong Casino uses the latest data protection protocols, including:

  • 256-bit SSL encryption on all data transmissions
  • Firewall-protected servers that store your information in restricted-access environments
  • Regular security audits and compliance checks
  • Staff training on privacy handling and access limitation

We also take care to ensure that any third-party service providers we use—such as payment processors or game studios—meet our privacy and security standards.

Data Retention and Your Rights

We retain your data only for as long as necessary to fulfill legal, contractual, or business obligations. You have the right to:

Access the personal data we hold on you

Correct any inaccuracies in your profile

Request deletion of your account and related data, subject to legal retention periods

Opt out of marketing communications at any time

To exercise any of these rights, simply contact our support team through the customer care section.